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Terms & Conditions

Satcha Delivery & Payment Information - Satcha Terms & Conditions

Shopping With Us 
To place an order, simply click on the image or item title to view the full item description and add your selected item to your basket. Once your shopping is complete you then proceed to checkout. Payment can be either by PayPal or Google Checkout. You do not have to be a member or have an account with PayPal or Google Payments in order to use the services.


Payment Information

PAYPAL Payments By Credit Card
For your security, electronic payments to Satcha are accepted through PayPal's secure on-line payment system. PayPal is the most popular and safest credit card processing system available trusted by over 200 million people around the world! All major credit cards and debit cards, as well as PayPal direct payments, are accepted. Your credit card information is kept confidential by PayPal, and is not shared with any merchants including Satcha.
For users new to PayPal, signing up for a PayPal account is entirely optional. This means you can quickly complete your payment, and then decide whether to save your information in a PayPal account for future use. If you have a PayPal account already, you of course can log in to the account to complete payment.
PayPal uses the latest technology for security and for fraud prevention -- making your payment safe. For your privacy, we do not have access to any financial information entered with PayPal.
At checkout, on selecting PAYPAL as your preferred payment and clicking 'Complete Your Order - Continue To Secure Online Payments' you will be automatically transferred to PayPal's secure payment area to enter payment information, and then returned to this site after your payment is accepted. PayPal sends our checkout system immediate confirmation of the transaction.
*If you experience any problems at checkout to complete your order payment via PAY PAL please contact us and we can arrange to process your order and complete payment.
 

GOOGLE CHECKOUT
For your security, electronic payments to Satcha are also accepted through GOOGLE CHECKOUT's secure on-line payment system.  All major credit cards and debit cards, as well as GOOGLE CHECKOUT direct payments, are accepted. Your credit card information is kept confidential by GOOGLE, and is not shared with any merchants including Satcha.
For users new to GOOGLE, signing up for a GOOGLE account is entirely optional. This means you can quickly complete your payment, and then decide whether to save your information in a GOOGLE account for future use. If you have a GOOGLE account already, you of course can log in to the account to complete payment.
To complete your order using GOOGLE CHECKOUT simply add to your basket and select the GOOGLE CHECKOUT logo on the left hand side of the page. GOOGLE will then process your payment whether you have an account with them or not.

*If you experience any problems at checkout  to complete your order payment via GOOGLE CHECKOUT please contact us and we can arrange to process your order and complete payment.

 

Postage and Packaging 
To calculate the cost of postage to your area Satcha will automatically calculate the total weight of your order and you pay a price for that weight bracket. This calculation is in line with current Royal Mail postal charges.
 

Delivery Information 
Deliveries are sent out by Royal Mail 1st Class Recorded Delivery. We aim to dispatch all orders within 3 working days. On occasion this may be delayed due to unforeseen circumstances beyond our control - for example Bank Holidays and the Christmas period.  We will endeavour to dispatch all paid orders prior to or on the last postal day on such occasions. However, we will contact you by email if we are aware of this prior to dispatch.
 

Order Status 
We will email you when your order has been dispatched, but additionally you can track the status of your order by logging into your members area and clicking on 'Orders'. Your placed orders will be available to view and you will also have the current assigned status against each one. The meaning of each status is described below:
 

Processing - Your order has been successfully placed and is awaiting payment
Complete - The payment for your order has been received and your order is being packed
Dispatched - Your order has been dispatched and should be with you within the next two working days
Cancelled - Either payment for your order has not been received within a reasonable time and it has now been cancelled by us, or you have informed us that you no longer wish to continue with your order
 

Data Protection 
The Data Protection Act dictates that we must protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so.
 

Returns Policy 
 

Unwanted goods
Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days following the day of receipt for a full refund of all charges other than postage. Goods must be returned as new and unused.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit for any returned items.
 

Faulty goods
In the unfortunate event of any faulty goods being received, please contact us immediately to arrange the return of the goods. They must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded. We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend that goods are returned by Recorded Delivery to ensure signed receipt.
This does not affect your statutory rights.
 

Accuracy  
Satcha have used reasonable care and skill in compiling the content of this site and we accept no responsibility or liability for any inaccuracy, errors and omissions. We also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any instructions.
 

Copyright  
All original content and images on this web site are protected by copyright. They may not be used in whole or part without prior written consent of Satcha.
 

After-Sales Service
Questions, comments or requests regarding these terms and conditions or our Products can be brought to our attention using our contact us form. If you have any complaints these should be addressed in writing to Satcha, 32 Tansley Road, Chesterfield, Derbyshire, S42 5JZ.
 

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